Support
Support channels for the Neon Free Tier, Pro, and Custom plans are outlined below.
| Support channels | Free Tier | Pro | Custom |
|---|---|---|---|
| Neon Community Forum | ✓ | ✓ | ✓ |
| Ability to open support tickets | ✓ | ✓ | ✓ |
| Video chat | - | ✓ | ✓ |
| Resale customer support | - | - | ✓ |
All Neon users can open a support ticket from the Neon console or by sending an email to support@neon.tech.
To open a support ticket from the Neon Console, select Support from the sidebar to open the Create Ticket for Support modal, where you can describe your issue.
Pro and Custom plan users can expect an initial response time of 2 business days, from 6am to 6pm Pacific Standard Time (UTC -8), Monday through Friday, excluding public holidays in the United States. For custom support solutions, please contact Sales.
Free Tier users are not guaranteed a specific response time.